terrible customer service
I bought one of these blenders about 9 months ago. It's a decent blender, not nearly as good as a Vitamix, but decent.
recently I noticed a burnt rubber smell when I used the blender and after a few more uses the blade became separated from its rubber base (which was partially shredded). The base is the thing that connects the blade to the motor so the blade will turn....so no base means that the blender was useless.
I spent about 20 minutes Googling things like "Bella Professional Blender blade" until I finally cam across Sensioinc.com the manufacturer's site. There's no mechanism to order parts on their site and no one else was selling part for it....however I did find a number for customer service (it is 1-866-832-4843).
If it wasn't for the fact that I had seen their product in major stores like Macy's, I would have thought that this was some small fly by night company that didn't have the resources to properly handle websites, customer support...
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